Connectez Azure AD à LumApps pour une gestion des identités et des accès fluide, améliorant la sécurité et la productivité au sein de votre organisation.
LumApps s'intègre également avec:
Développez vos propres integrations avec LumApps SDK
Chaque organisation a des besoins spécifiques. Grâce à notre environnement de développement flexible, sécurisé et intuitif, vos équipes IT ou vos partenaires privilégiés peuvent créer des micro-apps, widgets et extensions sur-mesure pour votre plateforme LumApps.
- Encore plus de services offerts à vos collaborateurs.
- Des intégrations sur-mesure réalisées dans les meilleurs délais.
- Aucun compromis en termes de sécurité.
- Une cohérence totale avec la charte graphique de votre plateforme.
LumApps x Zendesk Integration: Enhancing the Digital Workspace
Providing outstanding customer service is not just a goal; it's a necessity. In today’s digital landscape, solutions must address customer needs in real-time while ensuring seamless collaboration and efficiency for customer service agents. This is where the integration of LumApps, a leading employee intranet solution, with Zendesk, the premier customer service platform, transforms the employee experience and enhances customer satisfaction.
Empowering Your Team with Zendesk Intranet Integration
Zendesk serves as a cornerstone for customer service solutions, offering a sophisticated platform for managing customer communications, support tickets, and detailed customer profiles. Integrating Zendesk within the LumApps intranet transforms how organizations manage customer interactions and internal workflows. With this integration, businesses can give their teams immediate access to essential customer data, personalized views, and tools for project management—all within a unified digital workspace.
A Seamless Workflow for Unmatched Efficiency
The integration optimizes workflows by enabling direct access to Zendesk’s ticketing tool, knowledge base, and internal messaging from within the LumApps intranet. This creates an ecosystem where customer service agents can navigate queries, access real-time customer data, and collaborate without switching platforms, resulting in higher productivity and a smoother, more responsive customer experience.
Harnessing the Power of CRM and App Integration
Understanding customers is key to personalized and efficient service. The LumApps x Zendesk integration elevates customer relations by facilitating connections with CRM platforms like Salesforce and HubSpot. This means teams can access comprehensive customer profiles within LumApps, gain insights from CRMs to tailor solutions, and access document management tools like SharePoint for critical resources—all from a single interface.
Improving the Customer Experience through the Zendesk Marketplace
The Zendesk Marketplace provides a variety of apps and integrations that further enhance LumApps. From advanced analytics tools to AI-powered chatbots, these add-ons improve customer interactions and support ticket management. Integrating these tools into LumApps offers a centralized, easy-to-use interface that boosts team efficiency.
Real-Time Collaboration for Real-Time Solutions
In the digital era, timing is crucial. The LumApps and Zendesk integration enables real-time solutions with internal messaging, instant updates, and effective collaboration. Teams can promptly address customer queries, track project progress, assign tasks, and update statuses, ensuring everyone stays informed and aligned.
Why LumApps and Zendesk Integration is the Future of Customer Service
Integrating LumApps with Zendesk isn’t merely about uniting two platforms; it’s about creating a cohesive, efficient solution that prioritizes both customer satisfaction and employee empowerment. By providing a single access point to multiple tools and data, this integration allows IT specialists and customer service teams to focus on delivering exceptional service. This streamlined approach optimizes workflows and enhances the customer experience, fostering satisfaction and loyalty.
Transforming Digital Workspaces for Better Customer Service
The LumApps x Zendesk integration is a significant step forward for digital workspaces. By combining LumApps’ employee intranet with Zendesk’s customer service capabilities, businesses can achieve unprecedented efficiency and effectiveness in customer service. This integration simplifies access to essential tools and data, fostering a collaborative and innovative workplace culture.
Why Google Workspace + LumApps?
- Seamless Integration: As a Google Premier Build Partner, LumApps offers unparalleled integration with Gmail, Docs, Drive, and other Google applications.
- Enhanced Productivity: Empower your team with one-click publishing from Google Docs to your intranet.
- Improved Communication: Share company news directly in the channels where your employees already work.
- Cloud-Powered: Built to run on Google Cloud, LumApps can be easily purchased via the Google Cloud Marketplace.
- Rapid Implementation: Get your new, improved intranet up and running at lightning speed!
Key features
- Smart Content Management: Create and preview Google Workspace documents directly within your intranet context.
- Centralized Communication: Consolidate company news, updates, and policies in one central employee portal.
- Streamlined Collaboration: Leverage the collaborative nature of Google Workspace to boost engagement and productivity.
- Automated Provisioning: Integrate with Google Cloud Identity for hassle-free user management.
- Enhanced Search: Utilize Google Cloud Search capabilities for efficient information retrieval.
Customer Success with Google + LumApps
Ascension Health adopted a LumApps intranet to unify its brand voice across 175,000 employees and 2,600 sites. The launch of 'Good Day Ascension' consolidated multiple legacy systems to streamline communication and enhance user experiences.
Results? 20,000 daily page views and 12,000 engaged users. Ascension's intranet solution fosters a strong organizational culture and empowers associates to collaborate effectively.
- + 294% boost in employee content sharing
- + 75% participation rate for midweek messenger feature
Built on GCP, Available in the Marketplace
Use your existing Google Cloud Marketplace credit to purchase LumApps!
Out of 1,000+ apps on the Google Cloud Marketplace, LumApps is proud to be regularly listed in the recommended for Google Workspace program. LumApps has a long history of strong partnerships with Google, consistently partnering with Google to provide the best-in-class integrations that help employees be more productive.
De puissantes intégrations
Gmail
Google Drive
Google Calendar
Google Cloud
Google Chat
Google Cloud Search
LumApps, le choix évident pour obtenir le meilleur de votre environnement Microsoft
Vos collaborateurs sont vos meilleurs atouts et les placer au cœur de votre stratégie d’entreprise crée de la valeur. Une intégration réussie des nouveaux talents, des communications transparentes, une promotion engageante de la culture d’entreprise et une meilleure orchestration des activités quotidiennes font toute la différence entre un collaborateur épanoui et productif et un collaborateur désengagé et prêt à partir. LumApps optimise votre environnement Microsoft grâce à ses puissantes intégrations pour en maximiser l’adoption.
Le meilleur des deux mondes
La plateforme d’expérience collaborateur LumApps et ses puissantes intégrations avec la suite collaborative Microsoft 365 offrent à l’ensemble des équipes un environnement de travail digital web et mobile sans égal, en ligne avec l’identité de votre entreprise.
Une expérience digitale engageante
LumApps propose à l’ensemble des collaborateurs une expérience fluide et personnalisée dès le premier jour, qu’ils soient au bureau, en déplacement ou sur le terrain. Avec l’app mobile LumApps, les équipes terrain ont accès aux dernières actualités de l’entreprise, aux ressources et informations clés en lien avec leur profil sans même une licence Microsoft 365.
Des collaborateurs valorisés
Développer la reconnaissance et la valorisation transforme des employés en collaborateurs engagés. LumApps constitue un véritable atout dans votre expérience collaborateur et l’atteinte de vos objectifs stratégiques. Les entreprises aux organisations les plus complexes utilisent LumApps pour engager l’ensemble de leurs équipes au quotidien.
De puissantes intégrations
Excel
OneDrive
Outlook
PowerPoint
SharePoint
Teams
Word
Azure
LumApps nommé Leader des Intranets
Vous avez trouvé votre nouvel intranet ! LumApps est reconnu leader des solutions intranet par Forrester et Gartner Magic Quadrant. Nous nous intégrons à Google Workspace et à Microsoft pour que vos employés puissent bénéficier d'une expérience intranet claire, transparente, et sur mesure.
As Microsoft Teams is used to collaborate on shared deliverables, our communities are focused on sharing knowledge, giving support and creating a sense of belonging."