LumApps has a number of powerful out-of-the box integrations with business applications that empower employees to do their best work with one-click access to the services and information they need. Each company's unique needs are addressed by building your own custom connections with our flexible and secure development environment.
LumApps is integrated with:
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Craft your own custom integrations with LumApps SDK
Each organization has specific integration needs. We empower your IT teams and preferred consulting partners with an easy-to-use, flexible and secure tool set to build dedicated micro-apps, widgets and extensions to third-party systems.
- Better employee services even with a limited time and budget
- No compromise on trust and security
- Compliance with your platform style
LumApps x Zendesk Integration: Enhancing the Digital Workspace
Providing outstanding customer service is not just a goal; it's a necessity. In today’s digital landscape, solutions must address customer needs in real-time while ensuring seamless collaboration and efficiency for customer service agents. This is where the integration of LumApps, a leading employee intranet solution, with Zendesk, the premier customer service platform, transforms the employee experience and enhances customer satisfaction.
Empowering Your Team with Zendesk Intranet Integration
Zendesk serves as a cornerstone for customer service solutions, offering a sophisticated platform for managing customer communications, support tickets, and detailed customer profiles. Integrating Zendesk within the LumApps intranet transforms how organizations manage customer interactions and internal workflows. With this integration, businesses can give their teams immediate access to essential customer data, personalized views, and tools for project management—all within a unified digital workspace.
A Seamless Workflow for Unmatched Efficiency
The integration optimizes workflows by enabling direct access to Zendesk’s ticketing tool, knowledge base, and internal messaging from within the LumApps intranet. This creates an ecosystem where customer service agents can navigate queries, access real-time customer data, and collaborate without switching platforms, resulting in higher productivity and a smoother, more responsive customer experience.
Harnessing the Power of CRM and App Integration
Understanding customers is key to personalized and efficient service. The LumApps x Zendesk integration elevates customer relations by facilitating connections with CRM platforms like Salesforce and HubSpot. This means teams can access comprehensive customer profiles within LumApps, gain insights from CRMs to tailor solutions, and access document management tools like SharePoint for critical resources—all from a single interface.
Improving the Customer Experience through the Zendesk Marketplace
The Zendesk Marketplace provides a variety of apps and integrations that further enhance LumApps. From advanced analytics tools to AI-powered chatbots, these add-ons improve customer interactions and support ticket management. Integrating these tools into LumApps offers a centralized, easy-to-use interface that boosts team efficiency.
Real-Time Collaboration for Real-Time Solutions
In the digital era, timing is crucial. The LumApps and Zendesk integration enables real-time solutions with internal messaging, instant updates, and effective collaboration. Teams can promptly address customer queries, track project progress, assign tasks, and update statuses, ensuring everyone stays informed and aligned.
Why LumApps and Zendesk Integration is the Future of Customer Service
Integrating LumApps with Zendesk isn’t merely about uniting two platforms; it’s about creating a cohesive, efficient solution that prioritizes both customer satisfaction and employee empowerment. By providing a single access point to multiple tools and data, this integration allows IT specialists and customer service teams to focus on delivering exceptional service. This streamlined approach optimizes workflows and enhances the customer experience, fostering satisfaction and loyalty.
Transforming Digital Workspaces for Better Customer Service
The LumApps x Zendesk integration is a significant step forward for digital workspaces. By combining LumApps’ employee intranet with Zendesk’s customer service capabilities, businesses can achieve unprecedented efficiency and effectiveness in customer service. This integration simplifies access to essential tools and data, fostering a collaborative and innovative workplace culture.
We’ve developed the LumApps integration for our digital signage platform with LumApps SDK in less than 15 days. This integration enables our joint customers to broadcast the latest news from LumApps platform to signage screens automatically, worldwide
For a global luxury group equipped with LumApps, we developed, in less than 15 days and no prior knowledge of the LumApps product, 3 widgets which surface on their LumApps pages open positions as described in their proprietary HRIS
LumApps SDK gives us the ability to quickly go from concept to delivery for an integration. Overall, the quality of the SDK allows us to extend LumApps with rich features that feel and act like ones that are native to the platform
Why Google Workspace + LumApps?
- Seamless Integration: As a Google Premier Build Partner, LumApps offers unparalleled integration with Gmail, Docs, Drive, and other Google applications.
- Enhanced Productivity: Empower your team with one-click publishing from Google Docs to your intranet.
- Improved Communication: Share company news directly in the channels where your employees already work.
- Cloud-Powered: Built to run on Google Cloud, LumApps can be easily purchased via the Google Cloud Marketplace.
- Rapid Implementation: Get your new, improved intranet up and running at lightning speed!
Key features
- Smart Content Management: Create and preview Google Workspace documents directly within your intranet context.
- Centralized Communication: Consolidate company news, updates, and policies in one central employee portal.
- Streamlined Collaboration: Leverage the collaborative nature of Google Workspace to boost engagement and productivity.
- Automated Provisioning: Integrate with Google Cloud Identity for hassle-free user management.
- Enhanced Search: Utilize Google Cloud Search capabilities for efficient information retrieval.
Customer Success with Google + LumApps
Ascension Health adopted a LumApps intranet to unify its brand voice across 175,000 employees and 2,600 sites. The launch of 'Good Day Ascension' consolidated multiple legacy systems to streamline communication and enhance user experiences.
Results? 20,000 daily page views and 12,000 engaged users. Ascension's intranet solution fosters a strong organizational culture and empowers associates to collaborate effectively.
- + 294% boost in employee content sharing
- + 75% participation rate for midweek messenger feature
Built on GCP, Available in the Marketplace
Use your existing Google Cloud Marketplace credit to purchase LumApps!
Out of 1,000+ apps on the Google Cloud Marketplace, LumApps is proud to be regularly listed in the recommended for Google Workspace program. LumApps has a long history of strong partnerships with Google, consistently partnering with Google to provide the best-in-class integrations that help employees be more productive.
Rich Google Integrations
Gmail
Google Drive
Google Calendar
Google Cloud
Google Chat
Google Cloud Search
Why you should chose LumApps to enhance your Microsoft 365 landscape
A company’s decision to invest in their employees and their experience at work will provide high and long-lasting value. Proper onboarding, transparent communication, promotion of culture and community, and the navigation of daily activities can make the difference between a productive, happy employee and one that stalls or leaves. LumApps increases the value of your Microsoft investment with tight integrations providing for increased usage of the valuable investment.
The best of both worlds
With LumApps as your Employee Experience Platform and tight integrations with Microsoft 365 collaborative suite you provide your company with the best of both worlds. Bring integrations into context while leveraging LumApps’ pixel perfect design capabilities, so all employees feel at home in your digital HQ.
Provide an inspiring digital experience
LumApps provides a differentiated and delightful experience from day one for all employees, in the office and on the frontlines. Ensure frontline workers have access to the latest information, even without a Microsoft 365 license, through branded mobile applications that deliver profile based knowledge and information to their fingertips.
Make Employees feel valued
Engaged employees feel like their experience is invested in, and that their time and work are valued. LumApps is an investment in your employee’s experience that strives to exceed a company’s needs and expectations with a branded and personalized experience in web and mobile. The most complex and globally distributed organizations use LumApps to reach all employees.
Rich Microsoft 365 Integrations
Excel
OneDrive
Outlook
PowerPoint
SharePoint
Teams
Word
Azure
LumApps named a Leader in Intranets
You've found your new intranet home! LumApps is named a Leader in intranet solutions by both Forrester and Gartner Magic Quadrant. We integrate with Google Workspace and Microsoft Teams so your employees have a seamless intranet experience that feels like home.
As Microsoft Teams is used to collaborate on shared deliverables, our communities are focused on sharing knowledge, giving support and creating a sense of belonging."
