LumApps has a number of powerful out-of-the box integrations with business applications that empower employees to do their best work with one-click access to the services and information they need. Each company's unique needs are addressed by building your own custom connections with our flexible and secure development environment.
LumApps is integrated with:
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Craft your own custom integrations with LumApps SDK
Each organization has specific integration needs. We empower your IT teams and preferred consulting partners with an easy-to-use, flexible and secure tool set to build dedicated micro-apps, widgets and extensions to third-party systems.
- Better employee services even with a limited time and budget
- No compromise on trust and security
- Compliance with your platform style
LumApps & Jira Software Integration: for better ticketing and employee support
In a digital era where agility and responsiveness are paramount, the integration of Jira with the LumApps employee intranet represents a significant leap forward in workforce support management.
This integration harnesses the strengths of Jira, Atlassian's flagship project management and ticketing tool, with LumApps, the leading employee intranet, to create a cohesive digital workplace that enhances productivity and improves employee support.
Understanding Jira
Jira Software is renowned for its user-friendly interface and robust capabilities in project management, agile development, and issue tracking.
What is Jira?
Jira is a robust project management and issue-tracking software developed by Atlassian. It is designed to help teams plan, track, and manage software development projects with precision and efficiency. Jira's comprehensive suite of tools allows for meticulous workflow customization, enabling teams to tailor processes according to their unique project requirements. This flexibility is instrumental in maintaining the highest standards of project visibility and collaboration.
Usage Across Industries
Jira is widely used by software development teams, but its versatility extends far beyond the tech industry. Companies across various sectors, including finance, healthcare, and education, harness Jira's capabilities to manage projects, streamline tasks, and ensure timely issue resolution. Agile teams, in particular, find Jira indispensable due to its robust support for agile methodologies like Scrum and Kanban. Project managers, software developers, and IT support teams rely on Jira to facilitate seamless communication, optimize resource allocation, and drive project success. By providing a unified platform for tracking progress and resolving issues, Jira enables organizations to deliver high-quality outcomes consistently.
Alongside Jira Service Management (formerly Jira Service Desk), it provides an integrated ticket management tool for managing customer requests, support tickets, and agile projects. Jira's flexibility increases customer satisfaction, and allows for customization and scalability, making it an indispensable tool for teams across various business functions to track progress, manage workflows, and deliver exceptional customer service.
LumApps x Jira Intranet Integration: Empowering Efficiency
Integrating Jira into the LumApps intranet platform creates a seamless bridge between ticketing and internal employee services, thereby enhancing the employee experience and optimizing enterprise service management (ESM) processes.
Key Features and Benefits of a LumApps intranet / Jira combo
Streamlined Ticket Management
Jira Service Management integration enables efficient handling of employee issues and support tickets within LumApps. Integrating Jira with LumApps offers the possibility to open support tickets directly from your LumApps intranet, bypassing the need to navigate the Jira interface. This seamless process ensures that users can report issues or request support without interrupting their workflow. The integration is designed to be intuitive, allowing employees to fill out a simple form within LumApps that automatically generates a ticket in Jira. This feature not only saves time but also encourages prompt reporting of issues, ensuring they are addressed swiftly.
Consulting the List of Opened Tickets:
Another critical aspect of this integration is the ability to consult a list of opened tickets within LumApps, so you can see which tickets have been resolved and which are still pending. This transparency is crucial for better employee support service and satisfaction.
Automating Appointments with the IT Team
The Jira integration further simplifies the process of scheduling appointments with the IT team, automating what used to be a manual and time-consuming task. Whether it's handing over hardware or addressing a technical problem, employees can now schedule appointments directly through the LumApps’ employee dashboard or AI-powered search bar. This automation allows for the generation of appointment requests based on the specifics of the support ticket. This not only ensures that IT issues are resolved efficiently but also significantly reduces the administrative burden on both employees and the IT team.
Enhanced Collaboration and Efficiency
By integrating Jira into LumApps, organizations can achieve a more streamlined and efficient approach to managing internal support and IT-related tasks. This integration eliminates the friction of switching between multiple platforms, enabling a more cohesive and integrated workflow. Employees benefit from a simplified process for reporting and tracking issues.
Implementing Jira in LumApps
To fully leverage the LumApps x Jira integration, organizations just need to focus on customization and tailoring the integration to match your organization’s unique ticketing system in order to improve usability and take-up among employees.
Conclusion
The integration of Jira with LumApps’ employee intranet is a game-changer for organizations seeking to streamline ticketing processes and improve efficiency.
By bringing together the powerful enterprise service management capabilities of Jira with the comprehensive communication and collaboration features of LumApps, businesses can create a digital workplace that not only boosts productivity but also improves employee experience and satisfaction.
For IT specialists implementing digital transformation initiatives, the LumApps x Jira integration offers a strategic tool to advance their organization's digital workplace strategy and drive better business outcomes.
We’ve developed the LumApps integration for our digital signage platform with LumApps SDK in less than 15 days. This integration enables our joint customers to broadcast the latest news from LumApps platform to signage screens automatically, worldwide
For a global luxury group equipped with LumApps, we developed, in less than 15 days and no prior knowledge of the LumApps product, 3 widgets which surface on their LumApps pages open positions as described in their proprietary HRIS
LumApps SDK gives us the ability to quickly go from concept to delivery for an integration. Overall, the quality of the SDK allows us to extend LumApps with rich features that feel and act like ones that are native to the platform
Why Google Workspace + LumApps?
- Seamless Integration: As a Google Premier Build Partner, LumApps offers unparalleled integration with Gmail, Docs, Drive, and other Google applications.
- Enhanced Productivity: Empower your team with one-click publishing from Google Docs to your intranet.
- Improved Communication: Share company news directly in the channels where your employees already work.
- Cloud-Powered: Built to run on Google Cloud, LumApps can be easily purchased via the Google Cloud Marketplace.
- Rapid Implementation: Get your new, improved intranet up and running at lightning speed!
Key features
- Smart Content Management: Create and preview Google Workspace documents directly within your intranet context.
- Centralized Communication: Consolidate company news, updates, and policies in one central employee portal.
- Streamlined Collaboration: Leverage the collaborative nature of Google Workspace to boost engagement and productivity.
- Automated Provisioning: Integrate with Google Cloud Identity for hassle-free user management.
- Enhanced Search: Utilize Google Cloud Search capabilities for efficient information retrieval.
Customer Success with Google + LumApps
Ascension Health adopted a LumApps intranet to unify its brand voice across 175,000 employees and 2,600 sites. The launch of 'Good Day Ascension' consolidated multiple legacy systems to streamline communication and enhance user experiences.
Results? 20,000 daily page views and 12,000 engaged users. Ascension's intranet solution fosters a strong organizational culture and empowers associates to collaborate effectively.
- + 294% boost in employee content sharing
- + 75% participation rate for midweek messenger feature
Built on GCP, Available in the Marketplace
Use your existing Google Cloud Marketplace credit to purchase LumApps!
Out of 1,000+ apps on the Google Cloud Marketplace, LumApps is proud to be regularly listed in the recommended for Google Workspace program. LumApps has a long history of strong partnerships with Google, consistently partnering with Google to provide the best-in-class integrations that help employees be more productive.
Rich Google Integrations
Gmail
Google Drive
Google Calendar
Google Cloud
Google Chat
Google Cloud Search
Why you should chose LumApps to enhance your Microsoft 365 landscape
A company’s decision to invest in their employees and their experience at work will provide high and long-lasting value. Proper onboarding, transparent communication, promotion of culture and community, and the navigation of daily activities can make the difference between a productive, happy employee and one that stalls or leaves. LumApps increases the value of your Microsoft investment with tight integrations providing for increased usage of the valuable investment.
The best of both worlds
With LumApps as your Employee Experience Platform and tight integrations with Microsoft 365 collaborative suite you provide your company with the best of both worlds. Bring integrations into context while leveraging LumApps’ pixel perfect design capabilities, so all employees feel at home in your digital HQ.
Provide an inspiring digital experience
LumApps provides a differentiated and delightful experience from day one for all employees, in the office and on the frontlines. Ensure frontline workers have access to the latest information, even without a Microsoft 365 license, through branded mobile applications that deliver profile based knowledge and information to their fingertips.
Make Employees feel valued
Engaged employees feel like their experience is invested in, and that their time and work are valued. LumApps is an investment in your employee’s experience that strives to exceed a company’s needs and expectations with a branded and personalized experience in web and mobile. The most complex and globally distributed organizations use LumApps to reach all employees.
Rich Microsoft 365 Integrations
Excel
OneDrive
Outlook
PowerPoint
SharePoint
Teams
Word
Azure
LumApps named a Leader in Intranets
You've found your new intranet home! LumApps is named a Leader in intranet solutions by both Forrester and Gartner Magic Quadrant. We integrate with Google Workspace and Microsoft Teams so your employees have a seamless intranet experience that feels like home.
As Microsoft Teams is used to collaborate on shared deliverables, our communities are focused on sharing knowledge, giving support and creating a sense of belonging."
