Expérience collaborateur - 10 façons simples d’améliorer l’expérience de vos employés

Le terme “Employee Experience” au sens large, englobe toutes les interactions qu’un employé entretient avec son employeur. C’est également un investissement très précieux pour vous, en tant que manager. Une bonne stratégie d’expérience employés, comme toute autre initiative business, est conçue pour améliorer la performance globale d’une organisation.

Alors, comment pouvez-vous améliorer l’expérience de vos employés ? Voici une liste de 10 astuces simples :

1. Une bonne communication

La première clé pour améliorer les relations avec vos employés est la même que dans toute autre relation : la communication.

La plupart des responsables RH et des professionnels reconnaissent que la communication est importante, mais ils passent finalement plus de temps à communiquer avec les médias, avec les actionnaires et avec leur public cible qu’avec leurs propres employés.

Aussi, pour améliorer la communication, assurez-vous d’offrir une plateforme dédiée à l'engagement des employés, comme LumApps. Utilisez des outils de communication pour partager les bonnes et les mauvaises nouvelles, pour célébrer les principales réalisations dans la vie professionnelle et/ou personnelle de vos employés, et pour identifier clairement votre objectif et vos valeurs.

2. Répondre aux commentaires

La meilleure façon de savoir ce que vos employés attendent de vous est de leur demander, puis d’écouter quand ils répondent.

Aujourd’hui, de nombreux outils sont disponibles pour aider à recueillir les feedbacks de vos employés, comme les outils d’enquête et les outils de gestion de la performance. Les utiliser librement et fréquemment vous permettra de comprendre ce que les employés apprécient dans votre organisation tout en comprenant ce qu’il manque toujours à vos employés./p>

Cependant, pour recevoir des commentaires honnêtes, il est essentiel qu’une culture du respect et de communication ouverte existe déjà dans l’organisation. Si vos employés se sentent négligés ou manqués de respect dans la communication quotidienne, ils ne prendront probablement pas le temps de communiquer honnêtement avec vous.

L’engagement des collaborateurs

Impliquer ses collaborateurs : un véritable défi pour les entreprises

3. Se concentrer sur les employés

Cette stratégie peut sembler une évidence, mais il est important de se concentrer sur l’expérience des employés à chaque étape du cycle de vie des employés. De l’intégration à leur départ, voyez chaque interaction comme une opportunité de créer une expérience positive pour vos employés.

Par exemple, voir l’expérience de vos employés sur l’ensemble de leur cycle de vie peut conduire à des questions telles que :

Notre processus d’embauche est-il équitable ?
Les nouveaux employés font-ils l’expérience de nos valeurs lors de l’intégration ?
Les employés ont-ils l’impression de grandir et de se développer avec nous ?
Que pensent les gens de leur passage avec nous lorsqu’ils partent ?

Les réponses à ces questions vous permettront de visualiser l’environnement de travail du point de vue d’un employé et peuvent montrer où il y a des améliorations possibles.

4. Promouvoir la diversité et l’inclusion (D&I)

Une étude réalisée par Russell and Reynolds Associates en 2017 a révélé que la présence d’un personnel diversifié améliore directement les résultats en matière de capital humain, notamment avec une diminution de l’intention de quitter l'organisation, un engagement accru des employés, une créativité augmentée et un plus grand sentiment d’appartenance des employés.

La même étude a démontré des améliorations encore plus importantes parmi les organisations dotées d’une stratégie de D&I établie, ainsi que celles dont les dirigeants se sont engagés à mettre en œuvre ces stratégies. Pour vous assurer que votre personnel reste diversifié et profite des nombreux avantages liés à la diversité, développez et mettez en œuvre une stratégie de D&I qui se concentre sur l’attraction, le développement et la rétention des talents.

De plus, promouvez la diversité et montrez à vos employés que vous les soutenez en assurant le support de vos outils et systèmes en plusieurs langues.

5. Fournir un travail significatif

Selon une étude de Deloitte, l’organisation idéale offre à ses employés un travail significatif en :

Encourageant l’autonomie : Donnez plus de pouvoir à vos employés en leur permettant de façonner leur environnement de travail de manière à les aider à donner le meilleur d’eux-mêmes. Embauchez des personnes autonomes, ne réagissez pas de manière excessive lorsque des erreurs sont commises et donnez à vos employés les outils dont ils ont besoin pour atteindre leurs objectifs.
Création de petites équipes indépendantes: Soyez ouvert aux nouvelles idées, reconnaissez et encouragez régulièrement vos employés et donnez aux membres de l’équipe le pouvoir de prendre des décisions. Si vous avez peur de donner aux employés ce genre d’autorité, envisagez de leur donner la formation dont ils ont besoin pour prendre de sages décisions commerciales de manière autonome.

6. Rendre le management “supportive”

Les grands managers font en sorte que les employés se sentent soutenus pendant les opérations quotidiennes. Par exemple, ils fixent des objectifs clairs et transparents pour les équipes et pour l’organisation afin que personne ne soit laissé dans l’ignorance lorsque des décisions sont prises.

Les bons managers accompagnent également les employés en donnant des retours fréquents, en encourageant les employés à apprendre des autres, en renforçant leur confiance et en leur demandant sincèrement comment ils peuvent aider l’employé à atteindre ses objectifs.

Cependant, les grands managers se construisent dans la durée. Sans investir dans le développement des managers, votre organisation peut se retrouver sans le leadership dont elle a besoin pour améliorer l’expérience de ses employés.

7. Créer un environnement de travail “positif”

Un environnement de travail positif est le résultat d’une combinaison de facteurs, comme:

La flexibilité
L'inclusivité
La diversité

Un environnement de travail flexible permet aux employés de travailler dans leur environnement préféré à leurs heures préférées. Il a été prouvé que la flexibilité du travail augmente la productivité, la santé et la satisfaction au travail tout en réduisant le stress, les coûts et l’absentéisme.

De plus, il est important de promouvoir la diversité et l’inclusivité en regardant les employés interagir, puis en reconnaissant et en récompensant les comportements inclusifs. Fournir une formation sur les biais inconscients à tous les managers et prendre des mesures pour atténuer les interactions hostiles sur le lieu de travail sont des étapes tout aussi bénéfiques.

Enfin, une culture de reconnaissance est un excellent moyen de faire en sorte que les employés se sentent valorisés tout en motivant les autres à obtenir un succès similaire. Créer des récompenses entre pairs, demander aux employés d’écrire des articles de blog sur le site Web de l’organisation ou même de partager leur succès sur les réseaux sociaux d’entreprise, sont d’excellents moyens de mettre en valeur les réalisations de vos employés.

8. Offrir des opportunités d’évolution

L’étude de DecisionWise a révélé que 43% des employés estiment que leurs employeurs offrent de bonnes opportunités d’évolution et de développement. Il s’agit d’une statistique alarmante, car les résultats suggèrent également que les employés hautement performants ne conserveront que les emplois qui les challengent et leur donnent du sens.

Il existe de nombreuses possibilités d’évolution que vous pouvez offrir à vos employés pour améliorer leur expérience dans votre organisation, notamment l'augmentation:

L'augmentation du salaire
Des responsabilités plus importantes
Des titres de poste plus valorisant
Une formation spécifique
Des évènements en dehors du travail…

L’engagement des collaborateurs

Impliquer ses collaborateurs : un véritable défi pour les entreprises

9. Cultivez la confiance dans le leadership

Afin de faire pleinement confiance envers les leaders de votre organisation, vos employés doivent être conscients de la mission et de l’objectif de l’entreprise. La communication des cadres supérieurs doit toujours être honnête, transparente et inspirante.

Vos employés doivent également sentir que vous investissez continuellement en eux, car ils investissent beaucoup de temps et d’efforts dans votre organisation.

Les plateformes d’expérience des employés peuvent vous aider à inspirer les employés tout en investissant en eux et en fournissant les outils pour :

Montrer à vos employés que vous leur faites confiance.
Inciter vos employés à faire du bon travail.
Inclure vos employés dans les grandes décisions de l’organisation.

10. Utilisez les bons outils

De toute évidence, il existe une grande variété de façons d’améliorer l’expérience employés, allant d’une bonne communication à la culture de la confiance.

Cependant, ces améliorations peuvent être difficiles à mettre en œuvre si vous ne disposez pas des bons outils. Pour soutenir suffisamment vos employés, une solution logicielle de type intranet comme LumApps, peut vous aider à simplifier la productivité, à rationaliser les communications et à promouvoir une expérience positive pour tous les employés.

Découvrez nos contenus sur l'expérience collaborateur.

White papers

Attirer, engager et fidéliser : l’avantage de l’expérience collaborateur

Download the White Paper

No items found.

‍

10 strategies and ways to improve employee experience

So, how can you improve the employee experience? Here’s a list of 10 easy strategies & ideas :

1. Deliver Excellent Communication

The key to improving relationships with your employees is the same as in any other relationship – communication.

Most HR leaders and business professionals agree that communication is important. They often talk more to the media, stakeholders, and their target audience. They spend less time talking to their own employees.

To improve communication, make sure you’re offering a conversation platform, like LumApps, that’s more than just email. Use communication tools to share both good and bad news. Celebrate important achievements in your employees' work and personal lives. Clearly state your purpose and values.

2. Respond to Feedback

The best way to know what your employees need from you is to ask them, and then to listen when they respond.

Today, many tools can help gather ongoing employee feedback. These include pulse survey tools, open survey tools, and performance management tools. Using them often will help you see what employees like about your organization. You will discover what they believe is lacking.

To receive honest feedback, however, it is vital that a culture of respect and open communication already exists in the organization. If your employees feel neglected or disrespected in regular, day-to-day communication, they’re not likely to take the time to communicate honestly with you. Regular feedback engages employees and gives clearer vision on the day-to-day activity.

Using tools that give immediate feedback is helpful. Examples include pulse surveys and experience solutions. These tools help HR teams understand how employees feel and how engaged they are.

This ongoing feedback loop helps employees share their experiences and suggest improvements. It allows management to respond quickly and effectively to their needs.

‍

3. Focus on Employees

This strategy might sound like a no-brainer, but it is important to focus on employee experience at every step of the employee life cycle. From onboarding to departure, view each interaction as an opportunity to create a positive employee experience.

For example, viewing employee experience through the lens of the entire employee life cycle can lead to questions like:

Does our hiring process feel fair?
Do new hires experience our values during onboarding?
Do employees feel they are growing and developing with us?
How do people feel about their time with us when they leave?
Do they feel that their work life balance matter to the company ?
Do they continue improving constantly ?
As a consequence to their positive employee experience, how is customer satisfaction doing ?

The answers to these questions will help you view your work environment as an employee. They may also reveal areas that need improvement.

‍

4. Promote Diversity and Inclusion (D&I)

A study made by Russell and Reynolds Associates in 2017 found that the presence of a diverse workforce directly improved human capital outcomes, including:

decreased intent to leave
increased employee engagement
increased creativity
greater employee belonging

The same study found even greater improvements among organizations with established D&I strategies, as well as those with leaders committed to implementing those strategies. To make sure your workforce stays diverse and experiences the many benefits that come with diversity, develop and implement a D&I strategy that focuses on talent attraction, development, and retention.

Additionally, promote diversity and show your employees you support them by ensuring your tools and systems support multiple languages.

Part 2 →

5. Provide Meaningful Work

According to a study by Deloitte, the ideal organization will provide its employees with meaningful work by‍

Encouraging autonomy: Empower your employees by allowing them to shape their work environment in ways that help them perform at their best. Hire autonomous people, don’t overreact when mistakes are made and give your employees the tools they need to reach their goals.
Creating small, independent teams: Be open to new ideas, recognize and encourage your employees regularly, and give team members the authority to make decisions. If you’re afraid to give employees that kind of authority, consider giving them the training they need to make wise business decisions autonomously.

‍

6. Make Management Supportive

Great managers make employees feel supported during day-to-day operations. For example, they set clear and transparent goals for teams and for the organization so that no one is left in the dark when big-picture decisions are made.

Great managers also provide coaching for employees by giving frequent feedback, encouraging employees to learn from others, building their confidence and sincerely asking how they can help the employee achieve their goals.

However, great managers are made, not born. Without investing in manager development, your organization may find itself lacking the leadership it needs to improve the employee experience.

‍

7. Create a Positive Work Environment

A positive work environment is the result of a combination of factors, like:

flexibility
inclusivity
diversity

A flexible work environment allows employees to work in their preferred environment at their preferred hours. Allowing job flexibility has been proven to increase productivity, health and job satisfaction while decreasing stress, costs, and absenteeism.

Additionally, it is important to promote diversity and inclusivity by watching employees interact, then by recognizing and rewarding inclusive behaviors. Providing unconscious-bias training to all managers and taking measures to mitigate hostile interactions in the workplace are equally beneficial steps.

Finally, a culture of recognition is a great way to make employees feel valued while motivating others to achieve similar success. Creating peer-to-peer awards, asking employees to write featured blog posts on the organization’s website or even sharing their success on corporate social media channels, are excellent ways to showcase employees’ accomplishments.

‍

8. Offer Growth Opportunities

Research by DecisionWise found that only 43% of employees feel that their employers offer good opportunities for growth and development. This is an alarming statistic since findings also suggest that high-performing employees will only remain in jobs that challenge them and provide meaning.

There are many kinds of growth opportunities you can offer employees to improve their experience with your organization, including :

increased income
more significant duties
more impressive job titles
job-specific training
social gatherings outside of work

Offering robust professional development opportunities is key to improving the employee experience. This includes access to training programs, mentorship, and career advancement paths that align with individual goals and the organization's objectives. Encouraging continuous learning and growth not only boosts employee satisfaction but will also enhance your company’s talent pool.

‍

9. Cultivate Trust in Leadership

In order to fully trust your organization’s leadership, your employees need to be aware of its mission and purpose. Communication from top managers should always be honest, transparent and inspiring.

Your employees also need to feel that you’re continually investing in them since they’re investing so much time and effort in your organization.

Employee experience platforms can help you inspire employees while investing in them by providing you with the tools to:

Show your employees you trust them.
Incentivize your employees to do great work.
Include your employees in the organization’s big decisions.

‍

10. Use the Right Tools

Clearly, there’s a huge variety of ways to improve the employee experience, ranging from delivering excellent communication to providing employees with meaningful work.

However, these improvements can be difficult to implement if you don’t have the right tools. To sufficiently support your employees, an intranet software solution like LumApps can help you simplify productivity, streamline communications and promote a positive employee experience.

‍

Advanced ways to enhance employee experience strategy :

To further enhance your employee experience strategy, incorporate modern solutions and approaches that address the evolving needs and expectations of your workforce is capital. Here's how you can expand and improve efforts to improve the employee experience within your organization:

‍

Enhance the Digital Employee Experience

Digital tools play a crucial role in shaping the employee experience. Investing in employee experience platforms that offer seamless integration, user-friendly interfaces, and comprehensive features can significantly improve the digital touchpoints across your employee lifecycle. These platforms provide a centralized hub for communication, collaboration, and access to essential resources, fostering a connected and engaged workforce.

‍

Strengthen Employee Engagement and Retention

Improving employee engagement involves creating a positive work environment that recognizes and rewards contributions, promotes diversity and inclusion, and fosters a culture of trust and respect. By focusing on initiatives that enhance engagement, organizations can improve employee retention rates and attract top talent. Key strategies include personalized recognition programs, inclusive team-building activities, and transparent communication channels.
Leverage Employee Experience Solutions for HR Teams

HR teams play a pivotal role in shaping the employee experience. By leveraging employee experience solutions that integrate key features like performance reviews, professional development tracking, and employee feedback mechanisms, HR professionals can streamline their processes and provide more personalized support to team members throughout their lifecycle.

‍

Cultivate a Positive Company Culture

A positive company culture is fundamental to improving the employee experience. This involves creating an environment where employees feel valued, supported, and connected to the organization's mission and values. Encouraging open dialogue, celebrating achievements, and creating a sense of community can significantly enhance the workplace atmosphere and employee satisfaction.

Maximize Impact with LumApps Employee Hub

Connect Teams Seamlessly

Build stronger workplace bonds with a digital environment where collaboration flows naturally. When teams connect effortlessly across locations and time zones, your organization unlocks new levels of productivity and innovation.

LumApps transforms how your people work together by creating intuitive spaces for sharing ideas and getting work done. From desk-based professionals to frontline workers, every employee gains quick access to their team's resources and conversations through personalized dashboards.

Your workforce stays in sync through smart integrations with familiar tools like Microsoft Teams and Google Workspace, reducing the friction that often slows teams down. This creates a better employee experience where people spend less time searching and more time achieving together.

Enable Knowledge Sharing

Transform scattered information into powerful collective intelligence through smart knowledge sharing practices. Your workforce holds valuable expertise that can drive innovation and efficiency across teams.

Create dynamic spaces where employees naturally share their insights through multimedia content, collaborative documents, and interactive discussions. Smart AI-powered search connects people to answers quickly, while personalized recommendations help surface relevant knowledge at the right moment.

Build a culture where sharing expertise becomes second nature. When frontline workers can easily access best practices and desk-based teams can tap into field experience, your organization develops a powerful knowledge network that grows stronger with every interaction.

Foster Meaningful Collaboration

Successful teams thrive on genuine connections that spark innovation and drive results. Your digital workplace becomes a catalyst for collaboration when it removes barriers between departments and locations, letting ideas flow naturally across your organization.

Personalized workspaces help each employee contribute their unique perspectives, whether they're brainstorming solutions or sharing project updates. With intuitive tools that match how people naturally work together, teams spend less time managing logistics and more time bringing great ideas to life.

By connecting desk-based professionals and frontline workers in the same collaborative environment, you build bridges that strengthen your entire organization. When every voice has a platform to contribute, your workplace culture evolves into one where teamwork and shared success define the employee experience.

Measure What Matters

Key Performance Indicators

Measuring employee experience requires a balanced set of metrics that reveal true workplace impact. Track engagement through quantifiable indicators like platform adoption rates and knowledge-sharing participation, while monitoring sentiment through pulse surveys and recognition program activity.

Combine traditional metrics such as retention rates and productivity scores with modern indicators like digital workspace utilization and cross-team collaboration frequency. Your dashboard should reflect both immediate engagement levels and long-term cultural health.

Monitor trends in employee Net Promoter Scores alongside operational metrics to paint a complete picture of workplace satisfaction. These insights help shape programs that boost both team performance and individual growth, creating a workplace where people consistently achieve their full potential.

Employee Feedback Systems

Modern feedback systems create dynamic conversations that shape workplace culture and drive meaningful change. By combining pulse surveys with real-time response channels, organizations capture authentic insights while making employees feel truly heard and valued.

Smart analytics transform feedback into actionable insights, helping leaders spot trends and address concerns before they impact team performance. When employees see their input leading to tangible workplace improvements, they become more invested in sharing honest perspectives that help build a stronger, more responsive organization.

Data-Driven Decision Making

Smart analytics provide the foundation for strategic choices that enhance your employee experience. From engagement patterns to collaboration metrics, your workplace data reveals opportunities to strengthen team connections and boost productivity.

Leverage AI-powered insights to understand how your people interact with tools and content, helping you optimize digital experiences that match real work patterns. Track adoption rates and interaction data to refine your communication strategies and create more engaging touchpoints across the employee journey.

By connecting workplace analytics with business outcomes, you craft targeted improvements that resonate with both desk-based and frontline teams. This measured approach ensures your employee experience initiatives deliver meaningful impact where it matters most.

Leading Through Change

Building Change Champions

Transform your change initiatives by developing a network of passionate advocates across your organization. When employees lead transformation efforts, success rates increase dramatically, creating momentum that carries your entire workforce forward.

Champions naturally emerge from every level of your organization, bringing unique perspectives that help shape more effective strategies. Support these emerging leaders with targeted training and resources that enhance their ability to guide teams through transitions.

Create dedicated spaces where champions can share insights and celebrate wins, fostering a community that drives positive change. By connecting champions across departments and locations, you build a resilient network that helps your entire workforce embrace new ways of working with confidence and enthusiasm.

Communication Best Practices

Clear, targeted messaging strengthens workplace connections and drives engagement across your organization. Personalize communications by department, role, or location to ensure every message resonates with its intended audience.

Smart channel selection helps your message cut through the noise. Match content type to delivery method - use quick mobile updates for time-sensitive news and rich media for detailed announcements that deserve deeper attention.

Design communication flows that encourage dialogue rather than one-way broadcasts. When desk-based teams and frontline workers share insights freely, your workplace develops a natural rhythm of exchange that keeps everyone moving forward together. Regular check-ins and feedback loops create an environment where open discussion flourishes and great ideas surface naturally.

Supporting Team Transitions

Create a resilient foundation where teams embrace change with confidence and purpose. By establishing clear transition frameworks and personalized support systems, you give employees the tools to adapt and grow through organizational shifts.

Smart technology plays a vital role in streamlining transitions. Provide unified access to essential resources, training materials, and communication channels that keep everyone aligned and informed. Recognition programs that celebrate adaptation successes reinforce positive momentum.

When desk-based professionals and frontline staff share a common platform for navigating changes, they develop stronger bonds and deeper understanding. This collaborative approach transforms potentially challenging periods into opportunities for teams to build new capabilities and achieve shared goals.

Success Stories in Action

Global manufacturer Veolia saw a 47% increase in frontline employee engagement after implementing their new digital workplace strategy. By focusing on seamless communication tools and personalized content delivery, they transformed how teams connect across 50 countries.

Just Eat Takeaway achieved remarkable results by prioritizing the overall experience of their desk-based teams. Their employee hub became the cornerstone of company culture, driving a 35% boost in cross-department collaboration and knowledge sharing.

These success stories demonstrate how a great employee experience strategy shapes business outcomes. From enhanced productivity to stronger team connections, organizations that invest in their people's journey create workplaces where innovation thrives and talent grows.

Part 2 →

‍

Leading organizations recognize LumApps as the cornerstone of their digital workplace transformation. Forrester names us a Leader in Employee Experience Platforms, praising our innovative approach to connecting desk-based and frontline teams. Our platform earned the 2025 Digital Workplace Award for exceptional user engagement and adoption rates.

Major enterprises trust LumApps to power their employee hubs, with proven results in strengthening workplace culture. From seamless Microsoft Teams integration to AI-enhanced knowledge sharing, our features consistently rank highest in user satisfaction across global markets.

The G2 Enterprise Grid Report positions LumApps at the top for customer satisfaction, highlighting our commitment to creating meaningful workplace connections. These third-party validations reflect our dedication to shaping workplaces where every employee thrives.

‍

Take Your Employee Experience to the Next Level

Modern workplaces need a dynamic approach to connect desk-based and frontline teams. With the right employee experience strategy, your current employees become ambassadors of positive change, driving engagement across every job function.

A well-crafted digital hub serves as the cornerstone of workplace satisfaction, moving beyond desktop computers to reach your entire workforce. When teams have the tools to share knowledge effortlessly, they naturally build stronger connections and achieve better outcomes.

Your effective employee experience strategy shapes how people work, collaborate, and grow together. By focusing on meaningful interactions and accessible resources, you create an environment where every team member feels valued and ready to contribute their best work.

‍

Discover our latest content on employee experience.

‍

Lancez-vous avec LumApps

Nous serions ravis d'en savoir plus sur vos objectifs. Comment pouvons-nous vous aider ?

10 façons simples d’améliorer l’expérience de vos employés