Automate mundane tasks and improve employee productivity
LumApps Digital Assistant intelligently guides employees in their IT-, HR-, or Operations-related requests and seamlessly initiates automated processes, such as reminders, enabling organizations to reduce operating costs and their workforce to focus on their mission-critical activities.
Provide better assistance to employees, 24/7 at lower costs
Humanlike, personalized, proactive self-service
Scalable, fast, 24/7, multilingual, and accurate responses to employee questions and transactions, with intelligent reminders
Fully integrated with your digital workplace and in the flow of work
Intelligently connected to ticketing, HCM, and other systems, and available where employees work: LumApps, Microsoft Teams, Slack, or Google Chat
Intuitive toolset for departments to automate employees’ mundane tasks
No-code, templatized components
Improve employee efficiency and satisfaction with their digital workspace
Intuitive chatbot builder
- Pre-trained-models powered by Natural Language Understanding (NLU)
- No-code editor to define workflows
- Pre-built libraries of FAQs
Easy-to-use connectors
- Off-the-shelf connectors to third-party apps and/or knowledge bases (e.g. ticketing and HCM systems)
- No-code tool to expedite chatbot connection to your preferred apps
In-the-flow-of-work distribution
- Adaptive Card-based ability to include chatbot and related automation (‘micro-apps’) in various channels, such as LumApps, Microsoft Teams, Slack, or Google Chat
Versatility of Use Cases
- IT Support: Answer employee questions and initiate processes when needed (report issues, request accounts, reset passwords, and more)
- HR Support: Ask for PTO, complete benefits enrollment, answer questions about parental leave, issue reminders
- In-Office and Operations Support: Renewal of office access, employee meal voucher card updates
- And more….
The IT support chatbot helps our employees solve software and hardware issues, whereas HR bots accompany them along personalized learning paths. This has helped us avoid hundreds of additional support tickets and wasted resources. The digital assistant on our LumApps platform is a great way to get the best out of our internal tools and build a comprehensive employee experience at Imerys.
Sébastien Levrot
Quotee position
LumApps named a Leader in Intranets
You've found your new intranet home! LumApps is named a Leader in intranet solutions by both Forrester and Gartner Magic Quadrant. We integrate with Google Workspace and Microsoft Teams so your employees have a seamless intranet experience that feels like home.
