Blog - How AI & Automation is Making Internal Comms Easier

Summary

AI is now part of our lives, working behind the scenes to enhance the technologies we use every day. Whether you’re intrigued by AI or nervous about it, there’s no doubt that it’s supporting staff and helping teams deal with mundane and repetitive tasks that most of us are much happier leaving to the bots!

Instead of being worried about if AI can take over your job, it’s time to think about how to leverage AI to make your job easier.

When seamlessly integrated into your enterprise intranet, AI can help streamline processes.

It also functions as an important workflow tool. For instance, what if automation could get your content seen more easily?

What if automation could get more views on your important company updates by using AI-based, personalized content recommendations?

What if automation could get more engagement on your content by sending updates through each employee’s preferred communication channel? But with less work, of course.

A modern intranet lets you send comms updates to multiple channels with a single click of a button.

By enabling more personalized user journeys, internal communication and HR leaders can see better engagement with more targeted messaging.

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Along with hybrid work and the four-day work week, employees are asking for more support when it comes to the technology they use at work. According to a recent Gartner Report, 76% of employees strongly agreed with the statement that they wished their software would increase the amount of AI in their applications.

AI-supported intranet technology from LumApps lets internal communication leaders improve the employee experience through personalized, smart, and integrated employee journeys. This means that it's easier for HR and communication teams to automate internal communications processes and personalize the employee experience.

Each employee experience is different. A new hire will have different communication needs than a senior employee with three years at the company. At the same time, shaping the employee journey to suit both the requirements of leadership and the way an individual works is an important aspect of keeping your team committed and engaged in their work.

We know that different employees have different preferences for how to work. For example, an employee working on the road may prefer Slack when it comes to peer interaction or collaborating on a project. Another employee, based in a home office, may prefer MS Teams.

Within the LumApps intranet, you can create employee segments that you can utilize to create personalized content experience. For instance, create various segments by parameters such as geographical location, department, role, and language proficiency to tailor messaging across your hybrid and in-office workforce.

This type of automation gives your employees the power of choice to work in the app they like, while still receiving company updates through their preferred channel and on the device of their choice. Not only does this increase alignment, but this type of automation reduces time loss spent switching between apps to get important company updates.

This helps streamline workflows and foster a more personalized approach to communication – surfacing relevant information to the right person at the right time.

Personalization lets communication leaders offer bespoke information delivery solutions to each and every employee. It allows comms and HR teams to easily and quickly create templates for key moments, including events, invitations, reminders, and automatic distribution of relevant content and resources to targeted employees. It is a tailor-made approach that can also be scaled and automated.
By using employee profiles, managing information delivery across large teams not only saves time but also becomes easier. 'Top down' requirements – where leadership needs to push the right information to the right employee at the right time – better match up with the 'bottom up' needs of each employee. This helps ensure that they have access to important information when they need it, where they need it, and based on their device and application choices.

A no-code solution makes it possible for comms

The LumApps no-code platform is designed to make it easy to automate internal comms campaigns and offer actionable data insights. For communication and HR managers, automating and scaling information delivery is straightforward thanks to the LumApps no-code platform.

Personalized intranet delivery solutions help ensure that information is targeted and in context – saving time and improving internal communication processes and workflow efficiencies.

The pandemic forced a new critical reliance on digital workplace tools. As a result, employees are increasingly comfortable with the idea of using advanced AI-supported technologies, especially when AI or automation can improve the work they do and make it more fulfilling.

According to recent research, only 40% of employers said that they had the right technology for their employees to successfully navigate the workplace. Businesses need smarter technology that can streamline processes - opening up space for creative work and collaboration that powers company success.

A Gartner Magic Quadrant Leader, LumApps is the leading modern and effective intranet that centralizes and powers communication for all employees. With our microlearning and AI digital assistant technology we help your teams get work done while driving engagement, productivity, and retention.