Businesses everywhere understand that to attract and retain top talent, they need to transform their traditional approach to employee engagement and satisfaction. Enhanced employee engagement is crucial, and employee experience platforms and tools could be the key to achieving this. We explore the benefits of comprehensive employee experience software, which offers valuable feedback mechanisms and data-driven analytics, and present the best employee experience tools that support organizational growth and workforce development.

_{What is an Employee Experie}nce Platform? 

An employee experience platform is a private digital network accessible exclusively to company employees. It provides key communication tools and features that enable users to communicate easily, regardless of their location. The platform facilitates seamless collaboration among teams, integrates various digital tools, and supports employee engagement, making the process of supporting and developing employees both easy and convenient.

Cloud-based employee experience platforms are now commonly used by businesses worldwide due to their scalability and integration capabilities. Company employees access the platform online through cloud storage, which securely manages data hosted on a vendor’s server instead of in-house. The company pays a subscription fee for accessing the platform, which includes continuous software updates, analytics, and dedicated service support. The vendor company is responsible for maintaining the servers, ensuring reliable performance and seamless integration with existing organizational tools.

What are the benefits of an Employee Experience Platform ?

An employee experience platform brings multiple benefits to a company, including enhanced employee engagement, improved communication, and data-driven insights for better organizational performance. The platform’s comprehensive features support workforce development and foster a positive work environment, making it a key tool for modern businesses.

• Cloud-based platform grows and changes with the company’s needs
• Brings the focus on employees by bringing them to the forefront and recognizing positive behaviors within your organization
• Connects employees to industry news and events
• Improves relationship with corporate leaders by increasing visibility and trust within the company
• Reduces the number of incidents, accidents, errors, and non-compliance through a centralized filing system for company policies, procedures, training materials, safety manuals, etc.
• Boosts productivity through faster access to digital tools and information
• Digitizes employee workflow and processes to improve overall efficiency and reduce administrative costs
• Manage and coordinate employees working in multiple locations and departments
• Dismantles information silos in favor of a system that doesn’t “hoard” important data and facts instead of sharing it with other groups and employees. 
• Enhances employee engagement by centralizing crucial tools for performance management, communications, and team collaborations within one platform, leading to better job satisfaction and retention rates.

We have listed what we think are the best employee experience tools for companies. What do you think of the list? Do you think they would help to build a good employee experience?

1. Mobile App

A mobile app is a crucial part of a digital employee experience platform, providing employees with essential tools for engagement and communication. Company employees seek the freedom to work from both the office and from home; businesses aiming to retain top talent offer flexibility in their work schedules through the platform’s mobile integration. This flexibility supports workforce growth and fosters a positive work environment by ensuring that employees can seamlessly balance their work and personal lives.

The mobile app also enables seamless collaboration among teams by facilitating real-time communication for employees across different locations and time zones. Whether working on projects, sales, customer service, or other functions, the mobile platform integrates various tools that connect employees, regardless of their job title or geographic location. This integration enhances team performance and ensures that all users can efficiently share feedback and access essential data, fostering a unified and supportive work environment.

The mobile app supports real-time communication, allowing employees to instantly connect with their team through chat and video calls, no matter where they are. This feature ensures faster decision-making and more efficient workflows.

2. Internal Newsletters

A company newsletter, once distributed in paper form, is now a powerful digital communication tool within an employee experience platform. This transformation allows everyone in the organization to stay informed about industry news and internal developments in real-time. The digital format leverages data analytics to provide insights into employee engagement and preferences, ensuring that the content resonates with the workforce and supports a transparent and connected work environment.

The newsletter can feature a variety of content, such as employee profiles for peer recognition, the CEO’s corner where leaders share their thoughts and insights on key topics, inspirational quotes, and more. Additionally, it serves as a platform to highlight a team’s accomplishments, fostering employee engagement and promoting a culture of recognition and appreciation within the organization. By integrating feedback mechanisms, the newsletter can continuously evolve to meet the needs and interests of the workforce.

3. Videos

Videos are a key tool in employee experience platforms, proven to capture a viewer’s attention and effectively convey messages more efficiently than large blocks of text. This multimedia feature enhances communication by engaging users visually and audibly, supporting diverse learning styles and fostering a dynamic and interactive work environment.

Internet users today seek clear understanding of the messages companies convey. Videos can enhance employee engagement by making communications from the company CEO feel more personal and authentic than traditional emails. Additionally, they significantly improve training courses by providing interactive and engaging content, thereby increasing employee satisfaction and knowledge retention.

Video messages from leadership can increase transparency and trust, as well as effectively communicate company mission and vision, creating a more unified workforce.

4. Employee Surveys

Employee surveys are essential tools within an employee experience platform, used to gauge how employees in an organization are feeling at any given time. When leveraged effectively, these surveys provide management with valuable feedback data and analytics, offering clear indications of which policies are performing well and which ones employees would like to see changed. This continuous feedback loop enhances employee engagement and ensures that organizational strategies are aligned with workforce needs.

Ideally, employee surveys are conducted regularly and anonymously to ensure honest and unbiased feedback. Employees should feel empowered to freely share their true feelings about their jobs and the company. Management can utilize the collected data to develop action plans based on employee feedback, making informed changes where feasible to enhance working conditions and improve the overall employee experience. This proactive approach fosters a positive work environment and strengthens employee engagement within the organization.

→ Read more: Top 30 Questions To Conduct an Employee Engagement Survey

5. Collaboration Tool

LumApps’ collaboration tool integrates with Google Workspace. Employees can access programs they are already familiar with, such as Google Agenda, Meet, Gmail, Drive, and more, directly from the employee experience platform. 

LumApps’ collaboration tool also integrates with Microsoft 365 to give team members a first-class experience when they log into the employee experience platform. There’s no need to reinvent the wheel and retrain employees on new software when they can work with programs they already know (Excel, SharePoint, Teams, OneDrive, Outlook, Word, etc.). 

An efficient collaboration tool should also allow employees to create dedicated spaces for project-based discussions, ensuring that all necessary resources are organized and easily accessible.

6. Employee Recognition Center

Recognizing employees for their positive contributions is crucial for keeping them engaged in their work. The Employee Recognition Center is the place to post employee milestones and accomplishments for everyone to see and appreciate. 

Use it to welcome new hires to the company and acknowledge birthdays and work anniversaries for employees. The Employee Recognition Center is also a good place to post peer-to-peer recognition from communities within the company. This feature allows your employees to recognize excellence.

7. Dedicated Community Channels

Communities of practice allow employees with expertise in similar areas to share their knowledge and collaborate with each other. Since the community is virtual, it is not limited to experts in a specific geographic location. Instead, anyone with the same interest or expertise can participate and contribute. 

Employees can collaborate with other employees to learn from experts through asking questions and sharing their own experiences. The expert members of the community channels are available to provide feedback and support to others. Communities of practice allow employees with expertise in similar areas to share their knowledge and collaborate with each other. Since the community is virtual, it is not limited to experts in a specific geographic location. Instead, anyone with the same interest or expertise can participate and contribute. 

Employees can collaborate with other employees to learn from experts through asking questions and sharing their own experiences. The expert members of the community channels are available to provide feedback and support to others. 

8. Instant Messaging Tool

There are times when employees need to reach each other. E-mail is too slow and the recipient may not see a co-worker’s message among the myriad of messages they need to review daily. 

LumApps’ employee experience platform integrates with Google Workspace and Microsoft 365 to make instant messaging quick and convenient. Team members can send and receive messages to people within the office and to remote locations to ask about the progress of a project, set up virtual meetings, and ask for and receive help when needed. 

Instant messaging systems also allow for the sharing of multimedia files, giving employees a versatile tool to communicate efficiently and keep the information flow dynamic.

9. Onboarding Center

The first few days and weeks with a company really set the tone for whether a new hire will feel engaged with their coworkers and comfortable within the organization. A positive onboarding experience is critical to attracting and retaining top talent to a business. 

The LumApps Onboarding Center allows a company to assemble the information that new employees need to access in one location in the employee experience platform. This feature makes it easy for them to find everything they need to navigate the onboarding process in an efficient manner and turn it into a success platform. 

10. Branded Tool (Personalized Design)

Each employee who logs into LumApps’ employee experience platform gets a personalized experience. The engine delivers relevant information to the employee geared specifically to that person’s desktop computer or handheld device. 

The messages are available in multiple languages to reflect the employee’s location and personal preferences. Employees can collaborate and access knowledge documents from the company database with ease in a supportive work environment. 

11. Employee Data Layer

The employee data layer takes information from multiple channels, applications, and devices and turns it into a holistic profile of each employee. This detailed employee profile allows the company to create personalized home pages for each team member. Using AI, the employee data layer creates the foundation to deliver personalized communication along each step in the employee journey. 

With time, the system learns about each person’s interests and preferences. These preferences include what types of content they like, what they read, and which employees they interact with most often. As the system collects more data, it can provide smarter predictions about future events. 

12. Employee Communications

Employers know that employee engagement is critical in today’s company culture. When employees feel engaged in their work, they will put forth their best effort for the company. It’s definitely possible for employers to assist employees engaged in hybrid and remote work in developing positive collaborative relationships with their teammates. 

Internal communications are at the core of employee engagement. Team members can learn to interact with each other in a way that encourages sharing knowledge and information, as opposed to keeping it in silos.  

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13. Community and Culture

Encourage employees to feel as though they are part of the company culture by using engaging blog posts. Invite everyone to share their thoughts in the comments. 

All workers should be encouraged to share their thoughts and expertise with their fellow employees. Employees can write blog posts to share with their colleagues and management, no matter where they are located globally. The work environment should be a safe place and one that encourages discussion among all employees.

14. Leadership Corner

At one time, company leaders rarely spoke to employees. When they did, the message would likely come down from the executive offices in a memo. This form of communication was quite cold and impersonal. Employees never felt that they really got to know the person who was at the company helm at all. 

The Leadership Corner puts all of those old-fashioned ideas about the company CEO to rest. It’s an opportunity for the company’s leader to share their ideas with employees in blog posts or something much less formal than a company memo. Employees look to their leaders to be transparent; this policy fosters trust in management.

15. Virtual Town Halls

A virtual town hall is an opportunity for managers and employees to discuss ideas and issues that affect the entire company. It’s an activity where everyone should feel that their ideas are welcome. 

The idea of the virtual town hall is to share ideas and brainstorm with a view to finding possible solutions. Management doesn’t know what employees are thinking if employees aren’t open with managers. The virtual town hall gives everyone a platform to “speak” and managers get real-time feedback and actionable insights.

16. Employee Journeys

The employee journey starts once a candidate turns into a new hire and continues over the long term. The employee experience platform can send personalized messages to employees at specific points during the employee lifecycle. 

Employees appreciate being recognized for their efforts by their employer. A simple message indicates a personal touch in the midst of a team member’s busy day. It may even help make the employee more committed to the employer.

17. Knowledge Management

The amount of knowledge that employees receive in the workplace continues to increase. It’s crucial that everyone manage their knowledge so that they are accessing the latest and most current versions of company forms, contracts, and other documents. Employees also need to ensure that they have access to the latest compliance requirements. 

A designated virtual knowledge sharing area on the platform means that employees don’t have to spend time looking in multiple areas for the information they need. Team members can share their expertise by uploading documents to the knowledge management area so that other employees can benefit. 

18. Hybrid Employee Connections

The hybrid work model is likely here to stay. Many employees like the flexibility of working from home one or more days per week and going into the company facility for the rest of the work week. 

The employee experience platform connects all team members virtually, no matter where they happen to be located. All team members can log into the platform and access their work documents and messages. They can collaborate with team members and others within the organization easily. 

19. Human Resources

New hires access Human Resources (HR) documents as part of the Onboarding Process. Once they have settled in with the company, employees will need to communicate with the HR team to ask questions about their benefits, schedule annual leave, and more. 

The HR pages on the platform may be able to answer many employees’ questions and eliminate multiple e-mails and messages dealing with the same types of issues. Then the HR staff will have more time to deal something other than administrative matters. 

20. Communities of Practice

Does your company have certain groups that focus on a specific area? Your sales team, customer service group, and warehouse workers can all be considered specific communities within the company. Administrative and accounting staff could make up another community of practice. 

These peer to peer groups of employees may have similar job functions, which could mean they have similar professional interests and concerns. Make a community for each group of workers in the company and invite them to talk about their professional lives in the group. Everyone will have something worth sharing with their fellow team members, given enough encouragement. 

21. Employee Directory

During a regular workday, there is little time for employees to get to know each other. An employee directory helps to solve that problem by sharing some personal and professional information about workers. 

The directory would include an image of the employee, their name, work contact information, and their position within the company. Then the employee can share something about their education, professional background, hobbies, and personal interests. The overall effect is to humanize team members and show that employees may have more in common that it may seem at first glance.  

22. Location and Facilities Directory

A large company with multiple locations may wish to post a location and facilities directory as part of the employee experience platform. Not everyone associated with the corporation may be aware that certain offices or facilities focus on specific products or services. 

A Location and Facilities Directory explains each location, whether it is strictly a manufacturing and warehouse facility or if it also contains administrative and sales offices. The Directory can also include a staff list and contact information.

23. Department Hubs

Department Hubs give each department in the company a chance to share what they are working on with their coworkers. Managers can post when their teams start a new project, hit major milestones, or achieve a goal.

Company departments can also share their non-professional activities. If a department has volunteered for a local cause, employees can post photos of their efforts on the Department Hub to share the news and encourage other departments to give back to the community in a similar manner. 

Consider the LumApps Employee Experience Platform for your Business

LumApps understands that each company is different. Your employee experience tools need to fit your company’s needs today and grow as your company grows. We listen to you to find out exactly what your business needs to provide the exact digital employee tools you need — and anything you don’t. 

Contact us today to request your personalized demo

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