inIDEX
A Mobile Digital Workplace Supporting Employees From Day One
About Idex Group
Idex Group specialises in environmental and energy services and supports its clients in optimising their energy model, from energy production to consumption management. Operating as a partner to its industrial clients, Idex offers solutions designed to be incorporated into their sustainable development policy. Idex ensures sustainable management of public- and private-sector buildings.
Idex is equipped to handle all energy types across France (biomass, geothermal energy, recovered energy, etc.) and provides long-term support for local authorities in developing their energy infrastructure plans.
The Challenge
Idex Group is a major player in the energy transformation sector that is constantly striving to evolve its services. Over the last few years, the group has undergone significant expansion following the acquisition of numerous local companies and international businesses like Go4Green in Belgium and DanPower Baltic in Lithuania.
In this rapidly growing environment, support functions such as communication, human resources and security are confronted daily with major challenges like:
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To address these challenges and align with the group’s strategy, in 2018, Idex decided to completely revamp its internal communication platform. Previously available only to support functions and on desktop computers, the purpose of the new intranet solution was to unify all communication for all employees, both in the office and in the field. Idex’s goals were to offer its employees an intranet that stands for:
That’s when Idex and LumApps began their collaboration in 2018 and created a digital workplace that connects more than 4,900 employees, of which more than 2,700 are frontline workers. |
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Sharing strategic information on our markets is essential for the sales force” Thanks to the monitoring Community created with Lumapps, the sales force has access to the latest useful and up-to-date information thanks to its advanced information qualification and research functions.
The New Mobile and Agile Digital Workplace
Launched in October 2018, “inIDEX” – the new intranet platform of Idex – consists of four key features designed to meet the above-outlined business needs:
Adoption Best Practices
As HR, inIDEX makes our daily life easier.” From the onboarding of our employees, through all the HR news, the communication of processes, access to the training area, or the possibility for everyone to see in real time the job offers of the group to boost their mobility, our employees are at the heart of HR thanks to LumApps.
LumApps Support for Success
A year since the launch of the platform, a satisfaction survey was conducted to identify some points of improvement and evolution of inIDEX. To respond to the needs of users and the new leadership, at the beginning of 2020 Idex together with the LumApps Customer Success team began implementing various changes to enrich the platform’s user experience.
With the increased adoption of the platform, more and more people expressed the need for greater visibility on the group’s news and activities. This inspired the digital team to redesign and adapt the inIDEX’s homepage. To bring clarity, the structure and layout were revised with a more purpose-oriented approach, giving better visibility to both group and regional information. By introducing multiple rubric sections, the homepage followed a logic similar to popular news websites. That allowed Idex to break the existing communication silos and create a more personalized experience.
To organize in the most pertinent way and give the necessary accent to each rubric, LumApps provided guidelines on the layout and design of the homepage. With its expertise and know-how, the Customer Success team helped Idex create a seamless flow between their rubrics, static pages and collaborative spaces.
Key use cases
HR and Outbound Strategy
Key numbers
Idex Group digital workplace vision is clear – give the right space for collaboration and exchange to everyone! To achieve that they are constantly working on growing the contributors base of the platform and improving the platform to serve the needs of all teams. No matter if it’s Sales, Marketing, Support Operations or Digital Transformation teams, Idex wants to give visibility to all business units and regions.
About the partner
Since the launch of the platform, we have established a great synergy with LumApps Customer Success team.” They not only provide us with technical support when needed but enriched our projects with their experience. They have brought many ideas and best practices to the table and greatly contributed to increasing adoption while inspiring us to further develop our platform.
