Blog - 5 Ways Intranet Technology Can Improve Internal Comms

Summary

In the age of digital-first and hybrid work, an intranet helps foster a productive workspace and meaningful relationships between clients, colleagues, and leadership. But not all enterprise intranet solutions are created equal, and the power and versatility of your intranet communication technology can be a game changer.

That’s why your enterprise intranet is more than a simple communications tool. It’s a critical business process.

But what strategies and tools should internal communications leaders implement when it comes time to improve internal processes and the employee experience for people on their team?

Here are 5 strategies to improve your enterprise's internal comms efforts using intranet technology.

Here are 5 strategies to improve your internal comms efforts using intranet technology.

1. Ensure employees have access to rich data and analytics

Access actionable data to determine if internal communications procedures and employee engagement initiatives are successful.
Use real-time, data-rich, AI-driven resources to evaluate procedures and make adjustments as necessary.
Create tracking goals that are aligned with specific business objectives, like client outreach.
Generate insights that you can present to leadership to initiate positive change.

2. Integrate different media functionality

Ensure that team members can move seamlessly between their preferred communication channels when reaching out to colleagues, senior staff, and clients.
Provide functionality so that all staff can take advantage of less formal, one-on-one modes of communication to help foster better working relationships, like text.
Integrate an enterprise social media network (ESN) that enables virtual shared spaces where team members can connect and collaborate across the company, no matter where they are.

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3. Improve learning and training capacity

Use your company's intranet to create powerful education resources that make it easy to provide formal and informal knowledge-sharing opportunities.
Integrate online learning to facilitate onboarding through short video training, quizzes, and other learning strategies that encourage employee engagement.
Provide ongoing training sessions for all staff to access when and where they choose.

4. Integrate AI functionality

Provide advanced AI functionality that reduces digital friction and speeds up mundane tasks like information retrieval, document search, and access to vital applications.
Facilitate language translation and localization using easy-to-access AI-based tools.
Implement AI-enabled notifications to make sure that employees stay informed and updated.

5. Audit communications protocols and procedures

Take a detailed look at existing protocols and procedures and make sure that the tools in place actually meet the needs of your workforce.
Determine if existing solutions help or hinder work processes. For example, are team members overwhelmed by incoming emails? Is a filtering system in place to allow for a more focused approach?
With team members working from the office, home, and on the road, productivity needs may vary. Do all employees have the tools they need? Find out with an employee survey.

LumApps equips your team with a suite of versatile AI-supported applications and learning tools that enable employee engagement and productivity while encouraging employee growth and connection. We help enterprises maintain cohesion and engagement for a workforce operating in the same city, across the country or around the globe.

A Gartner Magic Quadrant Leader, our intranet solutions are crafted to enhance productivity in today's digitally connected, hybrid workplaces. Our platform empowers businesses, and leverages cutting-edge technology, elevating the employee experience and fostering a dedicated and engaged workplace culture.

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