Which challenges doesn’t the aviation industry face? 

Safety and regulation are paramount; flying is expensive, and competition is fierce; talent needs to be constantly trained and retained; technology is ever changing – while past lessons are crucial too. The aviation sector is a dance between conservative care and breathtaking innovation – which is also what makes it exciting.

The aviation industry’s long-term prospects are promising. Its market value is an impressive 413.5 Billion USD, with significant revenue growth on the horizon. Global passenger travel is projected to increase 4.3% per year, accounting for a staggering 15.5 million jobs and $1.5 Trillion USD in global GDP over the next decade.

But unlike other industries, when aviation stumbles, it can have devastating consequences. From engineering to supply chains to employee engagement and training, safety and precision are key – and human connectivity is a huge part of that. 

Communication above all 

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LumApps is a generative AI-powered intranet that connects teams from a range of specializations, keeping everyone up-to-date and engaged. Whether you’re in aircraft manufacturing, the airline industry, or customer-facing support services, LumApps delivers powerful tools with exceptional cross-platform and device functionality. We enhance top-down and bottom-up communication, so that teams and management can share information with skill and ease. 

National carrier Japan Airlines (JAL) chose LumApps for its enterprise-wide platform renewal project. Its main goal was an attractive, easy-to-use intranet integration that would safely and effectively transmit corporate, management, and peer-to-peer messaging to its 36,000 employees. 

Another enterprise—the multinational aerospace corporation with the largest market share of all passenger aircraft manufacturers—chose Lumapps to improve its overall user experience across 500+ sites, with an emphasis on seamless, mobile, efficient search. 

All our aviation clients rely on LumApps for product innovation, AI integrations, and a high level of security and governance abilities – and that’s just the start. 

Here are the Top 5 Reasons our Intranet solutions are moving the aviation industry forward. 

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1. Effective cross-team information sharing

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5-star Japan Airlines needed an intranet solution to reach and link their global employee base—from pilots and air traffic controllers to ground staff and reservations agents—while guaranteeing safe and secure communication across a host of digital devices. 

LumApps’ easy API Integration links the JAL system to display real-time flight information and punctuality on the top page so that employees can check at a glance. Employees can access secure information with a single sign-on, while multi-device support ensures that information is accessible without being tied to time or place.

LumApps' multi-site capability helps JAL increase knowledge sharing by giving employees easy access to relevant, accurate information, and smooth functionality whether they’re looking at work, on a home computer, or a phone. 

Unified communications is an overall top driver for investing in LumApps, and JAL uses our intranet solutions to maintain a multilanguage, multiplatform information portal with enriched content for its global workforce.

2. Empowering recruitment and retention

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Hands down, talent discovery and retention are top of the list of challenges facing the aviation industry. 

According to ICAO, by 2030 airlines will double their fleet numbers from 2010 levels, and they’re going to need 480,000 new technicians and over 350,000 new pilots by 2026. The demand for aviation professionals far exceeds supply. 

Forrester estimates that an engaging employee experience leads to better work performance and lower employee turnover – reducing recruitment costs as well. So if employers want to attract and retain top talent, competitive pay won’t be enough – they’ll need to invest in the employee experience. Research by Gartner shows that having an emotional connection to your work enables employees to feel “more understood, autonomous, invested, cared for, and valued.” Those feelings help generate meaningful connections that keep staff committed. 

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The highly personalized LumApps experience is available to each employee from the moment they onboard and every day forward, while dedicated communities foster collaboration and connection. Read our Complete Guide to the Employee Experience to find out more.

LumApps Journeys guides employees through key moments with personalized touches, and smart functionality including flexible no-code automation and multichannel, multidevice information delivery. This improves autonomy and flow for a more seamless and balanced worklife. 

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3. Powerful AI Functionality

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Our Digital Dashboard is a daily touchpoint, featuring the latest news, polls, videos, and traffic data. Our flexible content templates adapt to web and mobile, allowing employees to access all their apps, conversations, and learning opportunities from one customizable dashboard.

One aerospace corporation at the forefront of building planes and parts supply-lines implemented a LumApps intranet enterprise solution across the company, giving their 130,000+ international workforce full access to our AI-powered capabilities, including:

• Customizable Digital Dashboards that instantly connect each employee to business-critical updates, corporate news, and workforce conversations that matter to them most. 
• LumApps Digital Assistant, which automates tedious tasks, making it easier for team members, especially frontline workers, to tailor content recommendations and access text-to-speech conversion and article summarization so they can listen and learn while doing other tasks.
• Our powerful integrations reduce digital friction by enabling functionality across a range of popular CRM, ERP, and SCM business applications. This means decreased application switching and improved functionality. 

Old, clunky and siloed intranets are identified as a primary business challenge across the board. With a LumApps AI-powered intranet, employees can streamline their work day by accessing all admin tasks and company updates via the intranet, and this aerospace company already counts 50k active users. 

A popular feature for content managers is the LumApps content gardening. The AI-based content gardening functionality helps content managers keep the intranet content fresh by recommending articles that are outdated or need more information. It can even alert you when someone creates an article that appears to be repetitive of an existing piece of information.

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4. Effective employee training

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‍A best-in-class employee experience platform, LumApps seamlessly integrates onboarding, training, and reskilling functionality on its versatile and powerful platform. With our future-proofed tooling you can drive innovation and productivity at the group level.LumApps Learning allows the leading aerospace company to promote continuous learning –from onboarding to upskilling its workforce. This means that as issues arise or as aviation technology changes, it’s easier to keep hard-to-replace employees in-the-know and up-to-date. The results have had a significant impact. For the aerospace company, employees in the office, on the frontline doing the critical work of assembly, or working from home, LumApps has helped teams do their jobs better and with dynamic growth. 

Nano, microlearning and gamified learning in the intranet are a few of the ways that we empower professional development and upskill in real-time. We know that professional growth is a continuous journey, and that each employee has different priorities and a unique pace. Lumapps strives to make development an anticipated part of our daily routine.

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5. Exceptional, fully-customizable design

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LumApps stands out for its user-friendly navigation and organized, modern design that’s human-centred above all else. Our integration can also be customized to fit your company branding. 

We used the JAL Group's colors to create a unified design concept that’s visible to employees across all group and department sites. Each piece of content is managed on a content-by-content basis, with tailored viewing permissions. 

“Since the internal platform is the first thing that employees see when they come to work, I think that good or bad design will affect the motivation of the day. That's why we focused on achieving beautiful, sophisticated, and easy-to-read designs.” - Yuko TAKAHASHI - IT Promotion Planning Department at JAL

Knowing that user motivation can be positively impacted by good design, the LumApps UX offers elegant, accessible design that keep workers readily engaged, including a mobile accessible, efficient search engine and dynamic directory. We know that design choices generate meaningful outcomes.          

LumApps AI-powered intranet technology improves the distribution of critical information across devices and platforms and provides strong document management capabilities, enhancing secure information management and distribution. It enables internal and external stakeholders working across the aviation industry to communicate and collaborate while improving employee engagement and retention.

For more information about how LumApps Intranet can help you improve internal processes and the employee experience, request a demo.