5 Tips To Improve the Employee Experience

The employee experience is the sum of all the interactions an employee has while working for a company. As more workers operate in digital-first hybrid work environments, the employee experience is increasingly impacted by digital touchpoints and technologies. 

Retaining workers and ensuring your organization is productive is all about enabling your people. With a significant portion of the workforce spending all or part of the week away from the office, working from home, or on the road, the support provided by technology systems is critical. At the end of the day, if those tools aren't working as they should, the employee experience suffers. And so does productivity.

So how do enterprises bridge technology with the sense of purpose and community that employees are searching for? 

Here are five ways technology can improve the employee experience.
 

1. Upgrade digital infrastructure

We know that 85% of hybrid employees are more likely to stay at their jobs if they feel supported by technology systems. At the same time, leadership must be careful, because too much technology can result in application sprawl and digital friction. It ends up making work processes cumbersome and difficult. 

But simply adding to old legacy systems won't do the trick. Technology solutions must be specifically designed to meet the needs and requirements of a distributed digital workforce.

This means delivering critical data and resources through an employee's communication channels and devices of choice. It also means limiting application switching by centralizing and integrating functionality across multiple applications. This limits frustration and reduces wasted time. 

2. Organize a new Way of Working (WoW)

Improving productivity and ensuring employee peace of mind is all about creating paths through the digital world that are as smooth and as seamless as possible - enabling rather than hindering work processes. Along with upgraded digital infrastructure, it is important that HR, comms, and IT teams create a road map that outlines how individuals, teams, and departments collaborate.

As part of an internal communications strategy, a WoW helps standardize processes, reduce ambiguity, and create a consistent experience for all employees. It also helps create a plan for internal as well as external communications and protocols. 

A WoW can help establish the guidelines within which team members can then channel their individual approaches. Instead of hindering ways of working or limiting personalization, it offers a broad framework within which the employee can evolve and grow. 

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3. Implement a People Ops Task Force

A People Ops Task Force is a way for enterprises to come together to create a WoW blueprint. It focuses attention company-wide on creating and implementing policies and strategies to ensure productivity. In the process it also helps address employee needs and design workflows to improve outcomes and the employee experience.

It is a great way to bring together internal comms, IT, and HR departments as well as the different divisions and teams in the company. Rather than taking a one-size-fits-all approach, a People Ops Task Force helps ensure that the different range of tasks and responsibilities required to do business are accounted for.

The end result is improved workflows that better support more personalized employee journeys. A People Ops Taskforce can also become the catalyst for increasing enterprise focus on digital employee experience leadership (DEX). 

According to a recent study, DEX leaders are important to ensuring emerging technologies deliver real business results. They are also critical contributors to employee engagement and employee satisfaction in digital workplaces.

4. Integrate more AI-based tools and technologies

Where workers were once afraid of AI taking their job, now research suggests that 62% of employees believe the impact of AI on their job will be positive. Employees are looking to AI technology to streamline processes and help with mundane and repetitive tasks.

They are also seeking tools that use smart AI-based algorithms to refine the delivery of content and help them generate new content. By integrating powerful AI-based solutions into day-to-day processes, our intranet brings the power of smart technology to help support the workflow of individual employees. 

AI-based tools are also a valuable resource for HR and comms leaders. By offering rich data insights, AI-based technologies can help improve best practices and procedures. They allow teams to enhance and further refine employee journeys and integrate processes across multiple applications. The outcomes not only better address worker needs but also help alleviate the frustration caused by digital friction. 
 

5. Tailor Content to Individual Employees

Individual employees want to have the resources they need to do their jobs more efficiently. Tailoring content to individual workers fosters a more personalized and holistic approach to the employee experience. AI-supported technology makes this easier to achieve than ever before.
Personalization helps ensure that instead of employees having to adapt to new ways of communication, the platform adapts to them. 

By analyzing how employees interact with diverse types of content, the time they spend on specific topics, and their engagement frequency, an advanced AI-driven intranet platform like LumApps can create a tailored and impactful communication experience. 
In practical terms, LumApps allows employees to subscribe to their favorite content sections so can get the information they need through the channel and device of their choice.

 In addition, intranet site admins can create employee segments in order to push applicable information to the right employees, at the right time, in their preferred channel.  The outcomes not only increase productivity but also empower employees by helping them do their jobs better.

LumApps is the modern intranet solution, named a Leader by both Gartner and Forrester, designed for a digital-first, hybrid workforce. It helps generate a productive and meaningful employee experience and creates a human-centric space that lets HR, comms, and IT teams deliver powerful and meaningful tools and resources. Supporting enterprises and their teams, it helps businesses learn and grow as well as weave a dynamic work culture.

For more information about why employee experience matters and our powerful technology solutions, book a demo today.