Founded in 2002, Jive was a pioneer of the “social intranet” and widely seen as a success story among early B2B enterprise software startups. Since its acquisition in 2017, however, Jive’s latest incarnation as part of Aurea is proving less-than-ideal for some customers. After spending years building up company intranets on Jive that enabled reflexive collaboration and real organizational change, many enterprise customers now report the once-unthinkable: intermittent outages, unstable functionality, little innovation and a marked absence of account management and thought leadership.

LumApps – recently named a Leader in The Forrester Wave™: Intranet Platforms – has assisted dozens of enterprise customers in successful Jive migrations, delivering a unified employee experience to millions of new users without losing existing goodwill or internal networks from prior Jive-powered intranets.

Several key lessons emerged from those migrations, informing a checklist of questions enterprises should ask when assessing new partners.