Analyst Report

Quick Answer: What Services Should My Intranet Provide to Enable Organizational Alignment and Governance?

Employee engagement and knowledge management top the list when considering intranet capabilitiesHave you rolled out an intranet, or similar digital workplace tool in the last few years, and continually struggled with adoption? I’m sure the biggest question on your mind is “Why?”. Many organizations prioritize their intranet to hit business objectives, but the tools themselves remain stagnant and struggle to gain employee adoption.

In this recent Gartner® research, analyst Jim Murphy outlines 6 key criteria to improve intranet adoption, by focusing on organizational alignment and governance capabilities:

Employee engagement: Align employees with organizational strategy, culture and values through intranet material such as company news, events and notices.

Employee services: Ensure conformance with policies, processes and standard practices when employees seek help and guidance from business and IT.

Application access: Facilitate application governance and change management when employees use the intranet access to applications and business processes.

Knowledge management: Ensure knowledge transfer and continuity when employees use the intranet to search for and solicit support from colleagues.

Collaboration capabilities: Ensure employees work toward mutual business goals when they use collaboration and social features on the intranet.

Business performance: Ensure that employees are working off of a reliable data source and that they’re driven toward business goals and priorities when they use an intranet dashboard to track performance and support decisions.

Plus, a bonus topic, ensuring you put your employees first!

This report helps IT, Communications, and employee experience (EX) pros identify the key capabilities as they look to the future and consider adopting new platforms and strategies.

Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Attribution : Gartner,Quick Answer: What Services Should My Intranet Provide to Enable Organizational Alignment and Governance?,Jim Murphy ,13 October 2022

Download the report for expert insights and industry-leading research on top capabilities that are sure to impact the employee adoption of your intranet tools, and future proof your employee experience plans.

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